Privacy Policy

1. Who We Are

Creative Conceptz Solutions Ltd ("CCS", "we", "us", or "our") is a technology and digital solutions company that provides software development, website and mobile application development, IT consulting, branding and creative services, digital marketing, content creation, and other technology driven solutions to individuals, startups, businesses, and organizations. We are headquartered in Abuja, Federal Capital Territory, Nigeria. We operate the website at conceptz.com.ng.

For privacy-related enquiries, contact us at: contact@conceptz.com.ng

2. Information We Collect

We collect information you voluntarily provide and information collected automatically when you visit our site.

Information you provide:

• Name and email address (contact form, newsletter)
• Phone number (optional, contact form)
• Project details and budget range (contact form)
• Any other information you include in your message

Information collected automatically:

• Pages visited, time on site, referral source (via Google Analytics)
• Browser type, device type, and approximate geographic region
• IP address (anonymised where possible)

3. How We Use Your Information

• To respond to your enquiry and provide requested services
• To send project quotes, updates, and follow-up communications
• To send our newsletter (only if you explicitly subscribed)
• To analyse site traffic and improve user experience
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — website traffic analytics (Google LLC, USA). Data is anonymised. Google Privacy Policy.
• Web3Forms — contact form submissions are processed and forwarded via Web3Forms. Web3Forms Privacy Policy.
• hCaptcha — bot protection on our contact form. hCaptcha Privacy Policy.
• Google Fonts & Cloudflare CDN — font and icon delivery. Standard CDN data processing applies.

5. Cookies

Our site uses the following cookies:

• theme — stores your dark/light mode preference (localStorage, first-party, no expiry set)
• Google Analytics cookies — _ga, _gid (analytics, 2-year and 24-hour expiry respectively)
• hCaptcha cookies — session cookies for bot detection

You can disable cookies in your browser settings. Disabling analytics cookies will not affect site functionality.

6. Data Retention

Contact form submissions are retained in our email inbox until they are no longer needed for business correspondence. Newsletter subscriber data is held until you unsubscribe. Analytics data is subject to Google Analytics' standard retention periods.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for newsletter communications at any time
• Lodge a complaint with a supervisory authority (EU/UK users: your local data protection authority)

To exercise any of these rights, email us at contact@conceptz.com.ng.

8. International Data Transfers

Our third-party service providers (Google, Web3Forms, hCaptcha) may process data outside Nigeria and the EU. Where applicable, these providers operate under Standard Contractual Clauses or equivalent data transfer mechanisms.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

11. Contact

For any privacy-related questions or requests:

• Email: contact@conceptz.com.ng
• Phone/WhatsApp: +234 701 476 3130
• Address: Abuja, FCT, Nigeria